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Forum Discussion
earned storage space suddenly disappeared
I had earned bonus space for a total of a bout 7 Gb (referrals and school bonus). That has served me well for the past 10 years. Today, all of a sudden and without a warning, I get a message that my...
swassner wrote:
Has Dropbox rescinded it's original offer?
Dropbox doesn't remove space earned through referrals. Other types of bonus space do expire, depending on the promotion at the time. You can see a list of all the space you've earned along with that which has expired on your Referrals page.
Did you actually lose space, as in your total storage quota was reduced, or do you just have so much stored in your account that you've run out of space.? If it's the latter, check your Backups for used space. Also, check your Plan page for a breakdown of your current usage. Provide a screenshot of that page if you can.
Hi, I've got an email from Dropbox, which said "Out of storage space? No problem. We’ll give you an additional 250MB for free once you complete a few steps". I've completed those steps, but nothing happened, the limit is still the same. Anybody has any ideas why?
- Megan
Dropbox Staff
Hi Senya, I'd be more than happy to help!
First and foremost, can you check your account's plan page, and see how much storage you're using? Is it possible that you're using way beyond your base quota?
Also, it might sound trivial, but have you completed all of the steps mentioned in the email?
Let me know more!
