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gkgriffith's avatar
gkgriffith
Explorer | Level 4
10 months ago

Earned bonus space reduced when I downgraded account

I downgraded from Dropbox Plus to Dropbox Basic. Prior to downgrading, I had 19.75 GB of earned bonus storage space. After downgrading, I only have 14.75 GB of earned bonus space. Prior to doing the ...
Quota
Referrals
Storage space
  • Hannah's avatar
    Hannah
    10 months ago

    Hey gkgriffith, thanks for reaching out to our Community.

     

    Are you referring to bonus space earned by referrals? 

     

    If that's the case, your referrals are actually worth different values, depending on your plan.

     

    Each referral on a free account is worth 500MB instead of 1GB, when the account is a paid one.

     

    I hope this clarifies things, but let me know if you have any questions.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey gkgriffith, thanks for reaching out to our Community.

 

Are you referring to bonus space earned by referrals? 

 

If that's the case, your referrals are actually worth different values, depending on your plan.

 

Each referral on a free account is worth 500MB instead of 1GB, when the account is a paid one.

 

I hope this clarifies things, but let me know if you have any questions.

gkgriffith's avatar
gkgriffith
Explorer | Level 4
10 months ago

Thanks so much, Hannah for your reply!

 

Under "Refer a friend" on my Dropbox Personal Account page I see that my "Total bonus space earned" consists of "From referrals" (5 GB) and "Other ways you've earned" (9.75 GB). I had not been aware that referrals have different value for different plans. That would explain the difference, however. because based on what you said, the 5GB for referrals on the Basic Plan would have appeared as 10 GB when I was still on the Dropbox Plus Plan, which accounts for the 5GB difference! ... It is unfortunate that the Dropbox Support person I chatted with was not able to tell me of that difference.

 

Thanks again so much for shedding light on this for me!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    No problem at all, gkgriffith, I'm glad I was able to help clarify this.

     

    Your comments have been passed along to our team and if you need anything else, please let us know.

     

    Have a great day!

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