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Forum Discussion
"Drpobox full" but I have deleted all files and deactivated backup
Hi, as stated in the subject, I get the message of full storage (both from the desktop app and the online account) but I deleted all files, including shared ones. I checked the backup settings and none is activated. I uninstalled the desktop app and disconnected iPhone and iPad from the account. I don't know what else I can do.
Hi elena19, can you check if you have any folders shown here: https://www.dropbox.com/backups/PC?
If so, can you try to delete them?
If the issue remains, don't hesitate to let me know!
- Jay
Dropbox Staff
Hi elena19, thanks for bringing this to our attention.
Can you check to see if there is a backup on the site still taking up your quota?
Keep me updated with any progress!
Hi Jay, thank you for your reply.
I checked the link you sent and I confirm that there's no backup there
- Megan
Hi elena19, can you check if you have any folders shown here: https://www.dropbox.com/backups/PC?
If so, can you try to delete them?
If the issue remains, don't hesitate to let me know!
