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ATapio's avatar
ATapio
New member | Level 2
3 years ago

dropbox says "not enough space" even though I have 2 GB and only 1 file with 35kb is saved :/

Hello,

I cannot understand why dropbox says "not enough space" even though I have 2 GB and only 1 file with 35kb is saved. This is the first time since many years that this happens. 😕

Thank you for your assistance!

Regards,

Andi

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    Hey ATapio, sorry to hear about this.

    Could you please clarify where exactly are you seeing this message or send us a screenshot so that we can have a visual too? Is it on the desktop app perhaps or our website?

    Thanks a bunch, Andi. 
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Hey HK5, thanks for the screenshot, but I'm afraid it isn't giving us much to go on.

         

        Can your check your plan tab, to see if any of this space is taken up by shared files?

         

        Also, is it possible that you enabled our backup feature at some point?

  • FixMyRun's avatar
    FixMyRun
    Explorer | Level 3

    I have only used 3% of 16.9G of space but I am constantly told I don't have space to import and upload my files despite them only being megabytes in size.

    I need to be able to plug a camera in and have the files automatically pulled from the camera onto my HD.

    This message prevents this from happening and is a real pest.

    Why, when I have acres of storage space am I told I don't have enough left?

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II

      FixMyRun wrote:

      Why, when I have acres of storage space am I told I don't have enough left?


      Are you sure the message is referring to the amount of space available in your Dropbox account, and not the amount of available hard drive space? Remember that the Dropbox folder on your computer is a regular folder like any other and it takes up space on your drive. If your drive is full you won't be able to import files from your camera to the Dropbox folder.

    • MSX174's avatar
      MSX174
      Explorer | Level 3

      Im best guess is that dropbox is backing up one of your drives.

      Suggest to check what Dropbox is backing up? these will be called "regular files" and will not be shared with anyone

       

      I found this feature super frustrating, ie my share files whould be below my account size. But then i would have some regular files, which used up all my dropbox space. These regular files where just back from my hard drive- something i didnt realize was happening

       

      You will find back in the top left corner. You will find 9 dots. click on the 9 dots. Back ups are the 4th option down on the list

       

      hope this helps

  • HK5's avatar
    HK5
    Explorer | Level 3

    Hi there! I am using a regular Dropbox. It is used only for approx 760MB but it tells me that it is using 124.1GB of 2GB. I can't find any other files that are taking spaces there. Can anyone help me with this?

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Hi HK5, welcome to our Community! 

       

      Is it possible that you have any shared folders or files taking up space to your account? 

       

      What do you see on your end, when visiting the plan page

       

      Keep me posted, and we'll take it from there!

      • HK5's avatar
        HK5
        Explorer | Level 3

        Hi there! I have uninstalled Dropbox from my PC. I have the same issue with any other PCs. Now, I sign in to Dropbox online and I can see the same information. Also, I don't understand what is "regular file" because I have only one shared file using which is approx 760MB.

  • Sonotka's avatar
    Sonotka
    New member | Level 2

    good afternoon, please tell me, my account has folders of only 1 GB, and synchronization does not occur, it says that there is not enough space. What shall I do?

    • MSX174's avatar
      MSX174
      Explorer | Level 3

      Check what files its backing up? 

       

      it may be backing up other files that dont require backing up

       

      Hope this helps

      • FixMyRun's avatar
        FixMyRun
        Explorer | Level 3
        It’s not that

        It shows enough space but claimed there isn’t.

        My only fix is to log out and in again. Then it’s fine.