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Forum Discussion

Susan P.11's avatar
Susan P.11
New member | Level 2
19 days ago

Dropbox says I'm out of storage even after deleting many of my files

I deleted loads of photos, videos and files but dropbox still says I am out of storage space. 

What's up with that? How can I fix it? 

 

Storage space
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    19 days ago

    Hi there Susan P.11 - sorry to hear about this.

     

    Could you clarify what's shown in your plan page in regards to your quota exactly?

     

    This will help us assist further. 

    • Susan P.11's avatar
      Susan P.11
      New member | Level 2
      19 days ago
      Your Personal Dropbox account is fullUsing 14.8 GB of 3.25 GB
       
       
       
      Regular files (14.5 GB)
       
      Backup (0 bytes)
       
      Replay (0 bytes)
       
      Shared files (262.3 MB)

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