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Forum Discussion

Vickie M.3's avatar
Vickie M.3
Explorer | Level 4
3 years ago

Dropbox full notice, but hardly any files

I am getting a notice stating that my Dropbox is full, but there are hardly any files in it. I have no shared files and i do not use the backup feature. What can I do?
Quota
Storage space
  • Hannah's avatar
    Hannah
    3 years ago

    Hey Vickie M.3, thanks for posting to the Dropbox Community.

     

    Can you please follow the steps in this article, to see the size of your files and calculate the size of your folders, to see what might be taking up your space?

     

    Let me know what you find.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey Vickie M.3, thanks for posting to the Dropbox Community.

 

Can you please follow the steps in this article, to see the size of your files and calculate the size of your folders, to see what might be taking up your space?

 

Let me know what you find.

  • Vickie M.3's avatar
    Vickie M.3
    Explorer | Level 4
    3 years ago

    Hello Hannah,

    So I only uploaded two videos from a live band on my iPhone, and it looks like each video was about 3.5GB in size. I have no idea why those videos were so large, but that's good to know. It solved the frustrating mystery! Thank you for your help!

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      No worries, Vickie! I'm glad we were able to figure that out.

       

      If you need anything else, make sure to let us know.

       

      Have a wonderful week ahead!

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