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Forum Discussion

terri232's avatar
terri232
Helpful | Level 6
9 months ago

DropBox Basic Free storage is full - how can I start from scratch?

My Dropbox storage is full and I have the FREE storage. I have deleted all but a few pictures on my pc and on my iphone (restarted both several times) but yet when I go to my phone app, it still says I am out of space and have to upgrade. I only use this for personal use and want to know how I can start with a clean slate on free space. 

Dropbox Basic
FAQ
Quota
Storage space
  • terri232's avatar
    terri232
    9 months ago

    I have finally figured this out. I had Dropbox saving documents and downloads plus others that was not necessary - have changed my settings and now all is fine. Thanks!

     

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hi terri232, thanks for messaging the Community!

     

    Could you check this page to see where the remaining quota is being used up?

     

    This will help me to assist further!

    • terri232's avatar
      terri232
      Helpful | Level 6
      9 months ago

      I have finally figured this out. I had Dropbox saving documents and downloads plus others that was not necessary - have changed my settings and now all is fine. Thanks!

       

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