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Forum Discussion
Disaster: Dropbox removing external disk support for Mac users :(
In case anyone's unaware... if you're a Mac user storing your Dropbox on an external drive, you'll shortly lose that ability. https://talk.tidbits.com/t/dropbox-drops-support-for-storing-files-on...
This is a disaster! We are a creative firm using external drives for big file storage on our Macs. Why Apple!? Why!? Please give us back the ability to store data where we want to!!
I only partly blame Apple. This lies squarely in the lap of drop your box. They have mismanaged their company, mismanaged their service, mismanaged their communication with their customers and dropped the ball and the box entirely. They should be ashamed of themselves.
They could've created their own an API. Apparently other companies are doing exactly that. They are figuring a way to make this work we're only drop your box is screwed the pooch every which way but loose.
Due to the way they treated me previously when I confronted them on their silly decisions to let a woman act racist in a public way who is the manager for them, I am happy to keep the pressure on them. Next time when I ask for an answer, maybe you'll give one. Or maybe you won't be here to be able to give one. Either way works for me.
Drop your box could've handled this had they got their asses in gear long ago. They are big enough to actually exert pressure on Apple. I don't know what they have or haven't done but whatever it is it hasn't worked. And they have failed to communicate with their customers in a timely manner as well.
Drop your box disgusts me. This is a perfect study on a slow moving disaster. I think though it will speed up here quite shortly.
I'm happy to keep applying pressure to get this fixed. Dropbox is a big part of our creative business and we pay a lot of $ every month for it. Not it is pretty much rendered useless.
Dropbox Product Manager & Community Manager
"We understand that you want an update on this issue as soon as possible, and our engineering team is working to get the external drive support reinstated. We are sorry that we don't have any updates for you at this time, as we know this can be frustrating. We have shared your responses with the team, and we will get back to you as soon as we've an update."
Hehehe. Could be fixed tomorrow. Or in a month. Or in a year. Or in five years. Who knows 🙂 This is what you get with 'Agile Development' these days.
Yes, I am disgusted with your lack of being ahead of this issue. You knew this was coming. You had to because you are big enough to get the lowdown from Apple. Tell me I'm wrong?
So why did you fail your customers by not getting out ahead of this issue? Answer that specifically please!
Why have you marked, or someone in the company, marked this issue is resolved? It is not resolved. It's ridiculous that you tried to hide it like this.
In my opinion, drop your box is probably the most ridiculous excuse for a company I've ever seen. I have canceled my paid account as I'm sure many others have and will in the coming days and weeks and months.
Next, I have demanded repeatedly that you answer to your Woke BS about your hiring manager who said publicly that she would hire black people just because of their color over any qualified other people. And this is a white hiring manager. The whole debacle is one of the biggest embarrassments I can imagine a company having. And still, there has been no response as to whether or not this woman has been punished, fired and what specifically has happened to right this wrong.
My family is multiple races. We all think this is a huge embarrassment. We all want a chance to be hired for any job we're looking for based on our qualifications not our skin color. We can make a difference about our qualifications. We have no choice about our skin color. Grow. Up.Please tell us what you have done to correct this horrific wrong that was publicly espoused. Tell us what you've done to fix it so that it will never happen again in this company. Go on… Tell us.
I bet what we hear is crickets all the way around. Figures.
Shame on you for all of these huge errors in judgment.
Feels like dropbox is trying to hide something, i've read somewhere where apple responded that dropbox won't fix their malicious API, it could be the API that tries to collect our data to sell to advertisers and Apple wanted to put a stop on it.
As dropbox stated, their engineer are trying so hard to fix it, in other words "We're trying to make a workaround to still get your data bypassing Apple's strict API".
But honestly, I do care a bit about the privacy, but I really care more of dropbox fixing this ASAP. Had to use icloud temporarily for my audio files and it sucks.Hang on a bit pampy . Before going on about “something I read somewhere,” please share your source.
Otherwise I must say that your post is not substantiated by any facts I know about this dilemma. I know of no DropBox scene to mine your data, and I have never seen any evidence that Apple is trying to thwart any DropBox scheme. The truth is rather that:
1. Apple has introduced a new API for cloud storage providers such as DropBox.
2. DropBox hasn’t YET been able to engineer a way both to support this new API and to continue letting users place our DropBox folders on external storage devices.
3. However, DropBox reps have told us Mac users on this forum that they will let us continue using the old API and keeping our folders on external devices.
4. DropBox reps have also stated they are actively working on how to support both the new API and external storage.
And thems are the facts to date as I know them. So, unless you have real sources that you can document, please let me gently advise you not to worry about free-floating conspiracy theories. This forum exists for users to help one another solve their DropBox dilemmas, and conspiracy theories help no one. For the benefit of all users, I urge everyone to keep our discussions anchored in documented facts.
I was told by a Dropbox support rep that there was no workaround. He did not give me an option to use the old API. FYI.
