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Forum Discussion
Cannot get file larger than 2gb. I'm a Dropbox Pro user!
I'm using Dropbox Pro ([account information removed]), and I really need to get large file (several few gbs files) as soon as possible. (Please refer: [file request link removed])
Since I'm a Dropb...
Open a ticket with Dropbox Support.
Open your ticket here: https://www.dropbox.com/support
Track your ticket here: https://dropbox.zendesk.comReplies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).
Zed
Dropbox Staff
Dropbox StaffHello Sarah,
As Rich suggested, please go to www.dropbox.com/support and submit a ticket request so that our support team can investigate what is causing the issue.
Once you do, please let us know here with the ticket number ID.
Thank you.
Hello,
Any update on this? I see that the file size limits have been removed from the link posted by Jeungmin. So, pro users can not receive files larger than 2gb?
- Walter
Of course they can g02.
Are you having any specific issues with our File Requests feature?
If so, could you provide some additional information or screeenshots of any errors you might be getting that might help our investigation?
Thanks!
Hi Walter,
Yes, the person that I have sent the file reqeust to receives the following error when trying to upload: Please upload files under 2 GB. See screenshot below.
- Walter
Is it possible that you're not on the Professional plan then g02 ?
I'm only asking as submitters can send files up to 2 GB if the File Request was created by a Dropbox Basic or Plus account while this goes up to 20 GB when the File Request was created by a Business or Professional account.
I hope this clears things up a tad and I'll wait for your response in case I'm missing something.
