We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

inscrutable-g's avatar
inscrutable-g
Explorer | Level 3
11 months ago

app claims dropbox is full but website disagrees

I have the Basic plan which starts at 2 GB. Over the years I've invited friends and done other little tasks to get free space and am currently allotted 3.25 GB. Of that, I'm using 2.7 GB between my f...
Android
Dropbox Basic
Error Messages
Mobile
Quota
Storage space
  • Hannah's avatar
    Hannah
    11 months ago

    Thanks for the screenshots, inscrutable-g, that's pretty strange indeed.

     

    Have you tried deleting the app and reinstalling it, to see if that helps?

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi inscrutable-g , thanks for bringing this to our attention.

 

Could you attach a screenshot showing what you're seeing on the Android app, while naming and name and email address?

 

This will help me to assist further!

inscrutable-g's avatar
inscrutable-g
Explorer | Level 3
11 months ago

A bit of a random collection but I tried to screenshot the notifications it gave me and then opened up the app and took some screenshots in there showing that there's plenty of space.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Thanks for the screenshots, inscrutable-g, that's pretty strange indeed.

     

    Have you tried deleting the app and reinstalling it, to see if that helps?

    • inscrutable-g's avatar
      inscrutable-g
      Explorer | Level 3
      11 months ago

      Ok, did that. Just uploaded a photo and it didn't throw up the "Dropbox is full" error. I'll close this for now and if it reoccurs I'll open it up.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        Sounds good, inscrutable-g, happy to hear that!

         

        If this happens again, let us know.

         

        Have a great week ahead!

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!