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base_face's avatar
base_face
New member | Level 2
10 months ago

9.75GB storage available but says on 2GB basic plan & keeps prompting to upgrade

I'm on Basic but my account tells me in multiple places that I have 9.75GB available. If I exceed 2GB I get errors saying I am out of storage.  
Dropbox Basic
Storage space
base_face's avatar
base_face
New member | Level 2

Thanks for the speedy reply. The notifications were in the web-app only and it prevented me from accepting an invite to a shared folder - it took me to the Upgrade page each time and displayed a box saying I was out of storage space. However I now can't seem to replicate the issue now and have been able to join the shared folder with no problem, so have no further issues. Hopefully wont happen again!

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Thanks for updating us, base_face, and if the issue does return, please let us know.

 

Cheers!

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