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base_face's avatar
base_face
New member | Level 2
10 months ago

9.75GB storage available but says on 2GB basic plan & keeps prompting to upgrade

I'm on Basic but my account tells me in multiple places that I have 9.75GB available. If I exceed 2GB I get errors saying I am out of storage.  
Dropbox Basic
Storage space
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hey there base_face - thanks for bringing this to our attention.

 

Can you please clarify if you're referring to in-app messages or web notifications or maybe email notifications about your quota?

 

If you happen to have a screenshot of those, please send it on too.

 

Thanks!

  • base_face's avatar
    base_face
    New member | Level 2
    10 months ago

    Thanks for the speedy reply. The notifications were in the web-app only and it prevented me from accepting an invite to a shared folder - it took me to the Upgrade page each time and displayed a box saying I was out of storage space. However I now can't seem to replicate the issue now and have been able to join the shared folder with no problem, so have no further issues. Hopefully wont happen again!

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Thanks for updating us, base_face, and if the issue does return, please let us know.

       

      Cheers!

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