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Liz Falconer's avatar
Liz Falconer
Helpful | Level 6
8 months ago

"You seem to be having internet issues" error preventing upload on website/desktop app

Hello, I see that this topic appeared before and was resolved by engineers but I have been having this problem over the past few days. I have tried uploading mp4s via dropbox desktop app, via brow...
Error Messages
Sync
upload
  • Liz Falconer's avatar
    Liz Falconer
    8 months ago

    Hi,

    Thanks for the help, folks. My Dropbox app decided to sort itself out overnight and everything is successfully uploaded. I have no idea what the problem was but I'm happy it's fixed! Liz

Liz Falconer's avatar
Liz Falconer
Helpful | Level 6

Hi Megan - I'll try that, thanks!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hey, Liz! 

 

Give that a go, and let me know how it goes!

  • Liz Falconer's avatar
    Liz Falconer
    Helpful | Level 6
    8 months ago

    Hi Megan,

    Still, no-go, I'm afraid. Clearing cache didn't make any difference.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Hi Liz Falconer, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

       

      • Liz Falconer's avatar
        Liz Falconer
        Helpful | Level 6
        8 months ago

        Hi Jay, thanks for this. I'll have to work out where I can access the list you give, but I'll look into it. I haven't changed anything recently and I was able to upload to dropbox fairly easily as recently as Monday. I'll report back when I have had a look...

         

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