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Liz Falconer's avatar
Liz Falconer
Helpful | Level 6
8 months ago

"You seem to be having internet issues" error preventing upload on website/desktop app

Hello, I see that this topic appeared before and was resolved by engineers but I have been having this problem over the past few days. I have tried uploading mp4s via dropbox desktop app, via brow...
Error Messages
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  • Liz Falconer's avatar
    Liz Falconer
    8 months ago

    Hi,

    Thanks for the help, folks. My Dropbox app decided to sort itself out overnight and everything is successfully uploaded. I have no idea what the problem was but I'm happy it's fixed! Liz

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hey Liz Falconer, if you use the app, instead of our website, do you get any errors then? 

 

If I were you, I'd try clearing the app's cache, and also try to upload the content on a different path, than the one you're trying to at the moment. 

  • Liz Falconer's avatar
    Liz Falconer
    Helpful | Level 6
    8 months ago

    Yes - it's the same in the app (pic. above in first set of screenshots).

  • Liz Falconer's avatar
    Liz Falconer
    Helpful | Level 6
    8 months ago

    Hi Megan - I'll try that, thanks!

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Hey, Liz! 

       

      Give that a go, and let me know how it goes!

      • Liz Falconer's avatar
        Liz Falconer
        Helpful | Level 6
        8 months ago

        Hi Megan,

        Still, no-go, I'm afraid. Clearing cache didn't make any difference.

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