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Liz Falconer's avatar
Liz Falconer
Helpful | Level 6
8 months ago

"You seem to be having internet issues" error preventing upload on website/desktop app

Hello, I see that this topic appeared before and was resolved by engineers but I have been having this problem over the past few days. I have tried uploading mp4s via dropbox desktop app, via brow...
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  • Liz Falconer's avatar
    Liz Falconer
    8 months ago

    Hi,

    Thanks for the help, folks. My Dropbox app decided to sort itself out overnight and everything is successfully uploaded. I have no idea what the problem was but I'm happy it's fixed! Liz

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for posting this here, Liz Falconer. 

 

Can you send me a screenshot of the error you’re getting on the Dropbox website and your desktop app? Is your desktop app functioning properly other than that?

 

Have you also tried different browsers and they report the same error? 

 

What if you connect to another network (in case that’s possible)?

 

Let me know more updates.

Liz Falconer's avatar
Liz Falconer
Helpful | Level 6
8 months ago

Hi,

 

Thanks for replying. My 'Screen print feature doesn't show the upload panel, so I have taken photos - one from Chrome, the other from the app. I don't have the option of connecting to another network, I'm afraid but everything else is functioning normally. Thanks.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Thanks for these screenshots, Liz! Did you test this via a different browser as well or incognito mode, and the same thing happens?

    • Liz Falconer's avatar
      Liz Falconer
      Helpful | Level 6
      8 months ago

      Screenshots from incognito window and Microsoft Edge (browser)

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