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Forum Discussion
Why do shared files count against my space use???
Why are files shared with me counted against my space usage? Is this data counted twice? If someone who is sharing files with me is paying for this space, why should I have to pay as well just to acc...
dualice wrote:
Why are files shared with me counted against my space usage?
Because the files exist in your account.
When you have access to a shared folder, you're not accessing someone else's folder. You're accessing your own COPY of the folder within your account, and you need to have enough space available to hold that folder.
If you just need to view or download files that someone else is sharing with you, ask them to send you a shared link instead. A shared link is a view-only method of sharing and you don't even need a Dropbox account to access it.
I've been using Dropbox for years without issue. Recently I had occasion to grant access to a colleague for the purpose of sharing files. He has full permissions. A day ago he received a pop-up message indicating that the storage was full and needed to be increased. Why, when I pay for the account, and I am the admin, would a USER get a message indicating that storage space was used up?
In addition, when I turned to chat support for help, I was told by a very kind and polite young lady that the user has to up the storage capacity at HIS end which made no sense to me at all. He does not have a Dropbox account. So I am now horribly confused and desperately in need of a solution. I've reopened the support ticket but I'm trying to cover all the bases.
In addition, when I turned to chat support for help, I was told by a very kind and polite young lady that the user has to up the storage capacity at HIS end which made no sense to me at all. He does not have a Dropbox account. So I am now horribly confused and desperately in need of a solution. I've reopened the support ticket but I'm trying to cover all the bases.
Rich
Super User II
Super User II
Great Lakes College wrote:
Why, when I pay for the account, and I am the admin, would a USER get a message indicating that storage space was used up?
When someone is a member of a shared folder, that folder exists in their own account and takes up space in their account. They need to have enough available space for everything in the shared folder. They're not directly accessing a folder in your account.
https://help.dropbox.com/storage-space/storage-space
... the user has to up the storage capacity at HIS end which made no sense to me at all. He does not have a Dropbox account.
A person can't be a member of a shared folder without a Dropbox account. You can use a shared link, which doesn't require an account and grants view-only access, but if you invite someone to a shared folder, a Dropbox account is required, along with enough space in that account to hold the data in the folder.
- I'm quite certain that this colleague does not have a DropBox account and has never set one up either deliberately or in response to a request from Dropbox. So is it possible that the notifications he's getting are some sort of scam?
- Rich
Great Lakes College wrote:
So is it possible that the notifications he's getting are some sort of scam?Possible, sure. Likely, I doubt it.
How, exactly, did you give them access? Did you invite them to a shared folder, or did you create and send them a shared link?
