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Forum Discussion

stephengrace's avatar
stephengrace
New member | Level 2
6 years ago

Why do I keep seeing a 'Waiting to upload' message when trying to upload files to Dropbox?

All day i have been trying to upload photos, however there is no upload activity. All i keep seeing on the photos i want to upload is "Waiting to upload". I have tried to upload the photos through my...
Mobile
Sync
upload
  • Walter's avatar
    Walter
    6 years ago

    Hey Stephen - sorry to hear about this.

     

    As a last step, could you please try to clear the cache on your app and then sign out and back into your Dropbox account? 

     

    To clear your cache, please follow the steps listed below:


    1. Navigate to the “Account” tab
    2. Tap the gear icon in the upper-right corner of the screen
    3. Select “Clear Cache”

     

    Once this is done then please ensure you log out of the Dropbox application one last time and then restart your device and log back in again.

     

    Let me know ifLet me know if you're still stuck with the "waiting to upload" message and I'll reach out via email to your Dropbox associated address so we can work on it together. 

     

    Thanks!

     

    PS: I'm assuming that you've already updated your mobile's OS and our mobile application to their latest versions, right?

     

    Mod note: edited to update the instructions [last updated 2022]

stephengrace's avatar
stephengrace
New member | Level 2

Everything is back working now. Thank you Walter

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Glad to hear this worked Stephen!

If you ever stumble upon a Dropbox question or any issue arises, please let us know.

In the meantime, thanks for using Dropbox and enjoy the rest of your day!

  • mr8675309's avatar
    mr8675309
    New member | Level 2
    6 years ago

    This solution did not work for me. I still have the "waiting to upload" message on my three uploads. This is quite frustrating.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Ah, I think I just replied to you on another thread mr8675309 - could you confirm if you've already cleared your cache?

      While we're at it, could you try another network other than the one you used so far? 

      Keep me posted please!

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