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Forum Discussion

Thibault26's avatar
Thibault26
Explorer | Level 4
7 months ago

"Upload couldn't be completed" error when uploading a .mov 46 GB file from the iOS app

i recorded a podcast on my iphone but when i try to upload it on the dropbox app so i have it on my pc to edit, i keep getting the same error saying the upload couldn't be completed and that the file may have been deleted. 

any help would be greatly appreciated!

Error Messages
iOS
Mobile
Sync
upload
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    7 months ago

    Are you keeping Dropbox open?

     

    If not you may find it easier to connect the phone to the computer and let Dropbox sync that way. 

    • Thibault26's avatar
      Thibault26
      Explorer | Level 4
      6 months ago

      yes i am, and when i connect my phone to my pc via USB it doesn't show up in my files.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Hey Thibault26, are you able to open and play the video file on your phone as normal?

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