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Mani R's avatar
Mani R
New member | Level 2
3 years ago

Unable to upload photos into Dropbox paper

Hi, 

 

I hope someone is able to help. I am struggling to upload photos into Dropbox paper from my 2021 iPad Pro gen 3. Latest software on all. Tried normal install and uninstall. The same applies to trying to insert the photo in the browser.

Photos can be selected to insert, but then won’t insert it into the document. 

Best wishes, 

Mani

Dropbox Paper
upload
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey Mani R, sorry to hear you're having issues with this.

     

    May I ask if this happens with single files or multiple ones? What is the size of the file(s) you're trying to upload?

     

    Apart from that, could you please clarify if you've tried doing this via the Dropbox mobile app or the Dropbox Paper app instead?

     

    Also, since you used a web browser to try this as well, could you try clearing your browser's cache or using another browser and let me know how it goes?

     

    Keep us posted, Mani. 

    • Dive-Dive-Dive's avatar
      Dive-Dive-Dive
      Helpful | Level 7
      2 years ago

      Not OP but I'm having the same exact issue on iOS & iPad OS.

       

      - Happens with single photos.  multiple (selected) photos from the photo picker are not allowed. Try it for yourself on iPadOS 🙂

       

      - Dropbox Paper app. Attempting to add simple photos from my camera roll into a Paper document (trying to collab a film shoot with friends)

       

      - Version is latest from the app store. Deleted and reinstalled fresh today.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Dive-Dive-Dive! Thanks for posting here. 

         

        Just to make sure I understand correctly; are you unable to upload multiple photos to your Dropbox papers just via the Paper app, or via the website, as well?

         

        Are you receiving any type of errors when uploading single photos via the Paper app?

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