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Forum Discussion

adityadineshsaxena's avatar
adityadineshsaxena
Helpful | Level 5
4 years ago

There was an issue communicating with your photo library

I have recently started facing this issue on Dropbox where my camera uploads haven't been happening for a while. I landed onto this forum and searched a few solutions   1. Reinstall the app - wor...
Camera uploads
Mobile
Sync
  • adityadineshsaxena's avatar
    adityadineshsaxena
    4 years ago

    I wanted to share what has been recently working for me - it's a really dumb trick. So, I have to reinstall and then login and make it work for all the older files by selecting "All images (or something like that)".

     

    As I have mentioned before, this is the time when new images will stop being uploaded. So, then I had to reinstall the app again (and remind myself to not take a picture meanwhile). When I I have reinstalled the app, the option I need to choose is "New photos from xx July 2021". Thats when my dropbox will always pick up the new photos. It's sad but that's how it's been working for me thus far. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
Hey there adityadineshsaxena, thanks for joining our Community and happy Monday!

Since you've already done some troubleshooting, could you also try completely uninstalling the mobile app from your device and installing it anew?

Let me know how it goes!
dogopurr's avatar
dogopurr
New member | Level 2
4 years ago

Same issue here.

*Deleting and reinstalling app is not helping.

  • adityadineshsaxena's avatar
    adityadineshsaxena
    Helpful | Level 5
    4 years ago

    Deleting and reinstalling has not been working - it works temporarily, then I switch the app to another one and come back to Dropbox - it stops working.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago

      In that case, could you try removing Dropbox from the Files app's locations and adding it back again?

      Let me know if that helps dogopurr & adityadineshsaxena!

      • tibarnhill's avatar
        tibarnhill
        New member | Level 2
        4 years ago
        I’m having the same problem, and I have tried all the same things to fix it, and have had the same results. HELP!

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