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ebeshore's avatar
ebeshore
Explorer | Level 3
31 days ago

The Email to Dropbox feature isn't working - nothing gets uploaded to my account.

Hello. I have a basic (free) account and am attempting to test uploading files via email. I am running a Mac (sonoma 14.6.1) using Mac Mail.  I set up the the email to dropbox feature at my Dropbox...
emails
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
ebeshore wrote:

I ... received a confirming email that it was enabled and attempted to reply to that email (as suggested) with an email ... No file appears in my "Email Attachments" folder.

The confirmation email said to reply to that message? Can you provide a screenshot of that? Was the email address that you were replying to the one that was provided when you set up the Email to Dropbox feature?

 

Most communications from Dropbox are sent from a no-reply email address. You would need to email your files to the specific email address shown at the bottom of this page in the Features section.

ebeshore's avatar
ebeshore
Explorer | Level 3
31 days ago

Hi Rich,

 

Thanks for your reply.

 

Yes - confirmation email said to reply to the message. I also confirmed that the sender email address corresponded to the "email to dropbox" address assigned when I set up the feature.

 

See clip from the original email that gave this instruction....

 

Ed

 

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    31 days ago

    Hi from me as well, ebeshore! Can you try to turn off the feature and then enable it again? Can you upload your files to Dropbox after that?

    • ebeshore's avatar
      ebeshore
      Explorer | Level 3
      31 days ago

      Hi Nancy!  Thanks for writing.

       

      Did that. No joy. 😟

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        31 days ago

        Hey ebeshore, let me also jump in here! 

         

        Are you forwarding these emails to your "Email to Dropbox" address, or are you emailing the address directly? 
         

        Also, what email provider (Gmail, Microsoft, Yahoo, etc.) are you using on your end? 

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