We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

sophusb's avatar
sophusb
Explorer | Level 4
30 days ago

Syncing doesn't start automatically on Windows

Hi,  It's been a couple of months now that the dropbox app doesn't start automatically on my windows computer whereas it should and it did before. I checked the autorisations, firewall and antiviru...
Desktop
Sync
Windows
sophusb's avatar
sophusb
Explorer | Level 4

Thanks for your reply. My OS is Windows 11 Family, Version 23H2, installed in march 2023 but the problem occurred about 3 months ago only. The problem is that the dropbox icon isn't in the system tray whereas it is set to indeed start automatically when I start my computer. Once I start it, it synchronizes properly.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
25 days ago

Thanks for the update here, sophusb.

 

Can you try a more advanced reinstall of the Dropbox app, to see if that helps?

  • sophusb's avatar
    sophusb
    Explorer | Level 4
    11 days ago

    Hi Hannah ,

    I already tried the advanced reinstall before posting my case here, and it didn't change anything then.

    I strictly followed all the instructions to remove manually all the files.

    Do you have any other suggestion?

    Thanks

    Sophie

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      11 days ago

      Thanks for the heads up, Sophie! 

       

      In this case, can I send you an email, in order for us to investigate further? 

      • sophusb's avatar
        sophusb
        Explorer | Level 4
        11 days ago

        Yes, please!

        Do you have my email adress through my account or how do I send you my contact?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!