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Forum Discussion

akvictor84 's avatar
akvictor84
Explorer | Level 3
4 years ago

Stuck scanning photo library

Dropbox has been stuck “scanning your photo library” the last several times I’ve tried to backup my photos. Has anyone else had this happen to them?
Camera uploads
Mobile
Sync
  • Jay's avatar
    Jay
    4 years ago
    Hi @akvictor84, thanks for messaging today!

    If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

    Keep me updated with any progress!
Dave221's avatar
Dave221
New member | Level 2
12 months ago

Yes, on iPhone 15. Closing the app, then power cycling iPhone fixed the issue.

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