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skepticalthinker's avatar
skepticalthinker
Helpful | Level 6
2 years ago

Shared link asks viewers to request access. Why does this happen?

Greetings.  I have a shared file set to be viewable by anyone with the link, and I've sent the link to those I want to view the file (see screenshot).  However, when they access the link, Dropbox sta...
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  • JasonSilverDBX's avatar
    JasonSilverDBX
    2 years ago

    Hi skepticalthinker ,

     

    Jumping in here as a Product Manager for Dropbox Sharing to help out Hannah.  Reading through your thread, this is very strange indeed.  You've done everything right and I appreciate your patience in working through what is no doubt a frustrating experience.  The best I can suggest here is to contact support for help.  They'll be able to go through your specific situation and troubleshoot your specific link.  Sharing a View Link with access set to "Anyone" should allow anyone - signed in or not - to access a web based preview of your content, and then from there to take further collaborative action like downloading, asking to join the content, etc.

     

    Jason

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey skepticalthinker, sorry to jump in here, but did you initially create the link through our website or through your local Dropbox folder?

skepticalthinker's avatar
skepticalthinker
Helpful | Level 6
2 years ago

Thanks for your interest Hannah.  I always create links (and do all my sharing) via the Dropbox website.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for clarifying, skepticalthinker!

     

    Does the shared link you've created contain this: "rlkey"?

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for checking, skepticalthinker.

         

        Would you mind asking your recipients for a screenshot of what they see, when they click on the link?

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