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Forum Discussion

Wanda C's avatar
Wanda C
New member | Level 2
7 months ago

Screenshots in the app is turned off, but they're still uploading into Dropbox on my Mac.

For some reason, screenshots from my Mac are uploading to Dropbox, despite not setting up this feature in backup settings. Anyone have suggestions as to why?  
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  • Wanda C.1's avatar
    Wanda C.1
    7 months ago

    Ahhhh, it was my Mac settings. I don't know how that happened, but I was able to change the location. Thanks for your help!!! 😀

     

Wanda C's avatar
Wanda C
New member | Level 2

Thanks for replying.

I tried to turn it on and then back off, but it's still doing it.

The version is 197.4.7571

It probably started last fall. I'm not sure why.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Thanks for the heads up Wanda C!

 

Is it possible that you have Backup enabled by any chance? Not sure if that would play a role, but I'd like to gather as much info as possible. 

  • Wanda C's avatar
    Wanda C
    New member | Level 2
    7 months ago

    No, it isn't.

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Hey Wanda C, do you think you'd be able to send me a couple of screenshots from your screenshot folder, inside your Dropbox folder, please? 

      • Wanda C.1's avatar
        Wanda C.1
        Helpful | Level 5
        7 months ago

        I don't have a Screenshot Folder in Dropbox. They're being added to one of my private folders.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      When you say private folders, would you mind clarifying more Wanda C.1?

       

      Do you mean that when you take a screenshot on your device, the file itself uploads inside a random folder in your Dropbox folder?

      • Wanda C.1's avatar
        Wanda C.1
        Helpful | Level 5
        7 months ago

        Yes, it loads into the same subfolder all the time... one of my subfolders that I store meditations on.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Hey Wanda C.1, if you quit the app, and then try to take a screenshot (while the app isn't running), do you notice the same behavior?

      • Wanda C.1's avatar
        Wanda C.1
        Helpful | Level 5
        7 months ago

        Yes.

         

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