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birdenvy's avatar
birdenvy
New member | Level 2
7 years ago

Scan Document feature freezes on "Waiting to Upload"

Howdy all, I keep getting a glitch when attempting to create a document through the Dropbox "Scan Document" feature. I can scan the document, make adjustments, etc, but once I hit "Save" it gets stu...
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  • Ross_S's avatar
    Ross_S
    7 years ago

    Hi all,

    We have pushed a server-side fix. You should see that the Doc Scanner now functions as expected.

    There's no need to update to a new build, as the fix exists on our server.

    Many thanks for your patience!

birdenvy42's avatar
birdenvy42
Explorer | Level 3

Hi Walter,

Thanks for the quick reply. Yes I am using Dropbox version 114.2

I tried clearing the cache, logging out, restarting my phone, still didn't work.

I also tried deleting the app and reinstalling, still didn't work.

I then updated to the newest iOS 12, still no luck.

birdenvy42's avatar
birdenvy42
Explorer | Level 3
7 years ago

Update:

I tried saving the scanned document as a PNG, and that uploaded! 

Still doesn't solve my problem, as I need multipage PDF's.

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