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birdenvy's avatar
birdenvy
New member | Level 2
7 years ago

Scan Document feature freezes on "Waiting to Upload"

Howdy all, I keep getting a glitch when attempting to create a document through the Dropbox "Scan Document" feature. I can scan the document, make adjustments, etc, but once I hit "Save" it gets stu...
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  • Ross_S's avatar
    Ross_S
    7 years ago

    Hi all,

    We have pushed a server-side fix. You should see that the Doc Scanner now functions as expected.

    There's no need to update to a new build, as the fix exists on our server.

    Many thanks for your patience!

JessKris's avatar
JessKris
New member | Level 2

Hi

I have same problem, and i am running 114.2.2 on IOS 12, i followed the steps, and that did not solve the problem.

Could this be related to IOS 12?

BR

Jess

 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Thanks for your report JessKris - could you send me a screenshot of the problem too please?

Thanks!

  • JessKris's avatar
    JessKris
    New member | Level 2
    7 years ago

    Sure

    File 

     

    File Just sits there - waiting for ever 

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago

      Thanks for the swift response with this screenshot Jess - much obliged.

      Can you also let me know if you have already cleared your cache ( as per my previous post on this thread)? Also, have you restarted your mobile at all lately? Does this persist when you use only cellular data, your wifi or both? Can you perform some tests for me? First would be to try the same action when on cellular data. Second one is to try it on WiFi only and the last step would be to try with both options activated. 

      If possible, could you try this on another WiFi as well?  Moreover, does this happen for all of your scans or only this specific one? 

      Thank you for your cooperation in advance JessKris!~

      • JessKris's avatar
        JessKris
        New member | Level 2
        7 years ago

        Hi Walter

        As stated in my firt reply, i have follewed your exact instructions to @birdenvy to the discussed result

        I havd tried to use both wifi and 4G - both same result. we are using an enterprice account, and my collegue across the desk are having same issue.

        Its not just this file, i have followed your procedure several times, and have lost a couple of important scans in the process unfortuanately

        BR

        Jess

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