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Forum Discussion

birdenvy's avatar
birdenvy
New member | Level 2
7 years ago

Scan Document feature freezes on "Waiting to Upload"

Howdy all, I keep getting a glitch when attempting to create a document through the Dropbox "Scan Document" feature. I can scan the document, make adjustments, etc, but once I hit "Save" it gets stu...
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  • Ross_S's avatar
    Ross_S
    7 years ago

    Hi all,

    We have pushed a server-side fix. You should see that the Doc Scanner now functions as expected.

    There's no need to update to a new build, as the fix exists on our server.

    Many thanks for your patience!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Hey there birdenvy - sorry to hear that!

Could you please let me know if you're running our latest version of the mobile app (it's 114.2 for iOS devices)?

Could you please try to clear the cache on your app and then sign out and back into your Dropbox account?

 Also, I see you mentioned an older version of the iOS on your mobile — would you mind updating your device’s OS and seeing if the issue persists?

Moreover, could you try clearing your caches too?  To clear your cache, please follow the steps listed below:
- Navigate to the “Personal” tab
- Tap the gear icon in the upper-left corner of the screen
- Select “Clear Cache”.

Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.

I hope this helps and let me know how this goes. Thanks!

  • JessKris's avatar
    JessKris
    New member | Level 2
    7 years ago

    Hi

    I have same problem, and i am running 114.2.2 on IOS 12, i followed the steps, and that did not solve the problem.

    Could this be related to IOS 12?

    BR

    Jess

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago

      Thanks for your report JessKris - could you send me a screenshot of the problem too please?

      Thanks!

      • JessKris's avatar
        JessKris
        New member | Level 2
        7 years ago

        Sure

        File 

         

        File Just sits there - waiting for ever 

  • birdenvy42's avatar
    birdenvy42
    Explorer | Level 3
    7 years ago

    Hi Walter,

    Thanks for the quick reply. Yes I am using Dropbox version 114.2

    I tried clearing the cache, logging out, restarting my phone, still didn't work.

    I also tried deleting the app and reinstalling, still didn't work.

    I then updated to the newest iOS 12, still no luck.

    • birdenvy42's avatar
      birdenvy42
      Explorer | Level 3
      7 years ago

      Update:

      I tried saving the scanned document as a PNG, and that uploaded! 

      Still doesn't solve my problem, as I need multipage PDF's.

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