We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Monroe4's avatar
Monroe4
New member | Level 2
8 months ago

Lost access to my pictures from a shared link

Hello! I had a family photo session and the link shared no longer works. Is there a length of time where the link becomes inactive? Would the best solution be to reach out to the photographer?
FAQ
Shared Links
Sync
Web
  • Jay's avatar
    Jay
    8 months ago

    Hi Monroe4, thanks for messaging the Community.

     

    If the shared link was created by the photographer, then you'd need to contact them directly to see if they still have the files.

     

    The link would no longer be valid if they delete the files or the link directly.

     

    Keep me posted.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hi Monroe4, thanks for messaging the Community.

 

If the shared link was created by the photographer, then you'd need to contact them directly to see if they still have the files.

 

The link would no longer be valid if they delete the files or the link directly.

 

Keep me posted.

  • Monroe4's avatar
    Monroe4
    New member | Level 2
    8 months ago
    Thanks Jay!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!