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LB15's avatar
LB15
Explorer | Level 3
6 months ago

"Public links have been temporarily suspended for generating excessive traffic." Please help!

I outsource my work and make my content available to a number of individuals that need access to it. I am currently unable to share my links anymore do to: "Public links have been temporarily suspend...
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey LB15 - sorry to hear about this.

 

It seems that your shared links were banned due to excessive traffic/bandwidth usage. 

 

Is this the first time this happens?

 

Let us know more and we'll take it from there. 

LB15's avatar
LB15
Explorer | Level 3
6 months ago

Yes I need help immediately! As I said I have purchased the highest upgrade to dropbox and it is still not working! It is the next day as well, what is going on?!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hey LB15. If this is the first time you’re having this issue, then the ban will be automatically lifted within 24h. 

     

    Please keep in mind that upgrading your Dropbox account won’t resolve the banned links issue, but rather increase your bandwidth in the future (depending on the plan you’ve chosen).

    • LB15's avatar
      LB15
      Explorer | Level 3
      6 months ago

      I can't afford a standard plan which seems the only option for increasing bandwidth for sharing. I already mistakenly increased to a more expensive plan that doesn't improve bandwidth. Are these bandwidth rules new? 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Not really, these bandwidth limits have been there for a long time.

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