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GeertS's avatar
GeertS
Helpful | Level 6
4 months ago

Problems with "sendtodropbox"

Hello For al long time I use “sendtodropbox” to send emails to my dropbox. The mails appear in the map “Apps” and the submap “attachments”. Since a few days the mails I send come back as “undeliver...
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emails
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  • Hannah's avatar
    Hannah
    4 months ago

    Hey GeertS, the process outlined in this article is the official Dropbox process that helps you save email attachments to Dropbox.

     

    Are you having issues with this process?

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hey there GeertS - sorry to hear you're having issues with this.

 

Could you maybe try another browser to send to do this or another email address and let us know how it goes?

 

If the issue persists, we might need to reach out via email for further investigation. 

 

  • GeertS's avatar
    GeertS
    Helpful | Level 6
    4 months ago

    Hello Walter. 

    Thank you for the quick respons. I have an Apple Ipad and a Laptop HP Windows. I have 2 email-adresses. I did tests with the standard Email browser of Apple and Outlook on the laptop.
    The emailadress for « addtodropbox » seems to work: the attachements come in « email attachments » in my Dropbox. I did the same to send mails to my « sendtodropbox » adress. These mails do not appear in « apps » and « attachments » and I get a delivery-failure as well in Outlook as in the standard mail for Apple Ipad. I hope my explanation is clear enough; I am a Dutch-speaking Belgien….
    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      Hey GeertS, hope you don’t mind if I chime in. 

       

      Can you send us a full screenshot of where you see the “undelivered mail returned to sender” error message? 

       

      I’d also like a screenshot of the option you click on before receiving it.

      • GeertS's avatar
        GeertS
        Helpful | Level 6
        4 months ago

        Spoiler (Highlight to read)

        Hello Nancy. Thanks for your reply. Here you find a full screen shot of the returned mails. I do not understand what you mean with the « option you click on before receiving it » Can you give me more details please? Thank you!

        Hello Nancy. Thanks for your reply. Here you find a full screen shot of the returned mails. I do not understand what you mean with the « option you click on before receiving it » Can you give me more details please? Thank you!

        [Removed as per Community Guidelines]

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