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Forum Discussion
Preserving time-date stamps when uploading content from iPhone.
I am trying to move and save my photos currently in my iPhone to a file in my compute and storage I am using Dropbox app on my phone to upload the pictures but when opening Dropbox app on my compute...
Hello Megan,
Thank you for your response.
I use cameras upload on my iPhone to transfer them. When checking on my computer Dropbox app they don’t have any time or date stamp. They are identified with letters and numbers for ex IMG_2915.HEIC.
I used to do the same process a while back and would have time photo taken on them, not anymore. Not sure what has changed.
Hope it is clearer now.
I have looked at some older treads but couldn’t find the answer to my issue.
best,
Fariba
Thank you for your response.
I use cameras upload on my iPhone to transfer them. When checking on my computer Dropbox app they don’t have any time or date stamp. They are identified with letters and numbers for ex IMG_2915.HEIC.
I used to do the same process a while back and would have time photo taken on them, not anymore. Not sure what has changed.
Hope it is clearer now.
I have looked at some older treads but couldn’t find the answer to my issue.
best,
Fariba
RyanFromDropbox
Dropbox Product Manager
Dropbox Product ManagerHi, Sfariba -- I'm Ryan, and I'm on the Product team here at Dropbox. Thanks for bringing this to our attention! A couple clarifying questions:
1. I'm assuming you're using an Apple device (due to the .HEIC format). Is that correct?
2. Are you using Camera Uploads on your phone's Dropbox app, or are you using Camera Uploads on the Dropbox Desktop app (i.e., under Account > Preferences > Backup) by physically plugging your phone into your computer?
Cheers!
- Thank you Ryan,
Yes. I have a Iphone. I upload files by camera uploads through Dropbox app on my phone and then try to transfer them to computer/storage by Dropbox app installed on my computer.
I hope I’ve answered your questions.
I appreciate your help
Fariba- Megan
Dropbox Staff
Hey Sfariba!
Would you be able to send me a couple of screenshots of some example files and how they look inside your Dropbox folder, website, along with how they appear when you view them on your iPhone?
That'll help me get a visual. Thanks!
- Hello Megan,
How can I send you the screenshots? I can’t find a way here to send you attachments.
Thanks
