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sulevreisberg's avatar
sulevreisberg
Explorer | Level 4
6 years ago

Photo sync from Samsung Galaxy not instant

The photos taken by Samsung Galaxy are not immediately synced to Dropbox for some reason. It seems it takes several hours to sync them, although the phone is connected to Wifi and also syncing over a cellular network is allowed and there are only 1-2 photos to upload (the problem is not the size). It is very inconvenient... a year ago the same problem were solved when I opened Dropbox app on the phone (then immediatly the files were synced). But now it seems that simply opening the app does not help either...

Android
Camera uploads
Mobile
Sync
  • Daphne's avatar
    Daphne
    6 years ago
    Hey there sulevreisberg,
     
    So as a first step, can you try clearing the cache through the Dropbox app with the steps below:
     
    1. Tap the menu icon in the top left of the screen.
    2. Select the option Settings.
    3. Select Clear cache.
     
    After doing so please restart the app and see if you still see the same behavior. If the issue persists then please let me know if this happens for all uploads (videos and photos). Also, please clarify if you see the photos being uploaded for this long period or does it take a long time let’s say for the app to “recognize” there are new files to upload?
     
    Let me know how it goes - Thanks!
  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Hey there sulevreisberg,
     
    So as a first step, can you try clearing the cache through the Dropbox app with the steps below:
     
    1. Tap the menu icon in the top left of the screen.
    2. Select the option Settings.
    3. Select Clear cache.
     
    After doing so please restart the app and see if you still see the same behavior. If the issue persists then please let me know if this happens for all uploads (videos and photos). Also, please clarify if you see the photos being uploaded for this long period or does it take a long time let’s say for the app to “recognize” there are new files to upload?
     
    Let me know how it goes - Thanks!
    • sulevreisberg's avatar
      sulevreisberg
      Explorer | Level 4
      6 years ago

      Did the things you suggested - no changes. Interestingly it syncs new files from my computer to phone nicely. So it seems it does not recognise the new photos on the phone to sync.

      • Daphne's avatar
        Daphne
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago
        Hey again sulevreisberg,
         
        Could you please send a screenshot (excluding personal info) of the camera uploads setting? You can access this by:
         
        1. Open the Dropbox app.
        2. Tap the menu button.
        3. Tap Settings.
        4. Under Camera uploads, please take a screenshot of the settings 
        Also, can you let me know if the photos are never uploading automatically, or do they upload after a long period? When you open the app, do you see any notification of files being uploaded when you have new photos to upload?
         
        Cheers!

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