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Forum Discussion

Roroboo's avatar
Roroboo
Helpful | Level 6
7 months ago

Not seeing my backups on other devices, after updating the Backup feature

Dear All.   I have been using Dropbox for over a decade. It would always sync my desktop in such a way that I was able to access any file from my desktop on any of my other devices, including p...
Desktop
Mac
Sync
Roroboo's avatar
Roroboo
Helpful | Level 6

I don't see any backups on that page as I intentionally disabled dropbox backup.

 

When I say 'desktop sync' what I mean is my laptop used to have a Apple logo in the dropbox folder. This was called 'Mac' and represented my Macbook's desktop. Any files or changes I made to the desktop of my laptop would automatically be synced to dropbox and I could access my desktop documents from any of my other devices.

 

I loved this feature and it was so simple and useful to me.

 

I accidentally clicked yes to a desktop prompt a few days ago that asked if I wanted to move my desktop to 'backup'. The moment I clicked yes, my desktop folder in dropbox disappeared and I could not access my desktop files on any other device anymore. 

 

I am trying to re-enable that feature such that my macbook's desktop is automatically synced on dropbox and so essentially I can access my Macbook desktop from my other devices.

 

Thank you

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hey Roroboo, and sorry for jumping in. 

 

Did you click on a prompt to update Dropbox Backup perhaps, before this happened?

  • Roroboo's avatar
    Roroboo
    Helpful | Level 6
    7 months ago

    I don’t remember exactly but I believe you are correct Nancy . There was an update that it wanted me to perform and then a prompt asked if I wanted to make my desktop as a backup on Dropbox backup? I think i accidentally clicked yes to this prompt.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      I see, thanks for confirming! In this case, it sounds like this is a result of this update (with the updated Dropbox Backup, backups from other devices will only be accessible from the web). 

       

      If you want though, I can pass your feedback and comments on this directly to our team.

      • Roroboo's avatar
        Roroboo
        Helpful | Level 6
        7 months ago

        Nancy I would like you to pass on the feedback thank you.

         

        However is there any way to return to the previous Dropbox behavior?

        I have been having my Desktop synced via Dropbox for over a DECADE and losing this feature overnight is not ideal. 

         

        Is there a way for me to return to having my desktop synced to Dropbox so that I can access it on my other devices?

        It is such a great feature of Dropbox there must be a way to re-enable it?

         

        Thank you

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