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Forum Discussion

Javanne01's avatar
Javanne01
Explorer | Level 4
5 years ago

"No Photos Or Videos Found. You must save photos or videos to your library before uploading."

Dropbox has suddenly stopped uploading photos from iPad. "No Photos Or Videos Found. You must save photos or videos to your library before uploading." What library? ipad camera has no library optio...
Camera uploads
Mobile
Sync
  • Lusil's avatar
    Lusil
    5 years ago

    Glad to hear that, Javanne01!

     

    If anything else comes up in the future, you know where to find us. 

     

    In the meantime, I hope you have a lovely day ahead!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Javanne01, thanks for messaging the Community!

 

The library that the Dropbox mobile app is referring to should be the camera roll. If you take a new photo, does the app upload it to the site?

 

Could you attach a screenshot showing the settings you have for the camera upload feature?

 

Let me know how it goes!

Javanne01's avatar
Javanne01
Explorer | Level 4
5 years ago

I have no camera roll library in Photos. No idea where it went. Could the last update have gone wrong? Can Camera be reinstalled?

 

I added an album named "camera roll" there but Dropbox does not see it. Should I add such a folder to Dropbox?

 

The Camera Uploads setting in Dropbox is simply "On". How does one take a screenshot on an iPad?

Thank you for your help

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hey Javanne01, thanks for getting back to us. 

     

    Out of curiosity, could you confirm the version of the iPad's OS and the Dropbox mobile app you have running? 

     

    Keep us posted!

    • Javanne01's avatar
      Javanne01
      Explorer | Level 4
      5 years ago

      iPad version 14.0

      Dropbox...can't find that information...Wait! Behold! In settings! Dropbox-->Photos--->change Selected Photos to All Photos

       

      ...and suddenly everything starts working. Well, at least Dropbox can find the pictures, select and upload successfully. Still no automatic uploads, but hey. I'm satisfied.

       

      Blessed if I know why it stopped working in the first place, or where Camera Roll went, but we've managed a workaround . Thanks!

       

       

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Glad to hear that, Javanne01!

         

        If anything else comes up in the future, you know where to find us. 

         

        In the meantime, I hope you have a lovely day ahead!

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