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Forum Discussion

myguymo's avatar
myguymo
New member | Level 1
4 days ago

My shared links can't be viewed properly (the content isn't showing).

Hello team, When I click on the 'share' button on a folder to generate a link, and then view the link, I can't view the database properly. This persists on all browsers, and devices including ...
Shared Links
Web
  • BenDBX's avatar
    BenDBX
    2 days ago

    Hi Everyone,

    This issue has been resolved! All folder previews should be back in working order. Please let us know if you're still experiencing any difficulties with folder previews.

Patreon_JuanpiAMVs's avatar
Patreon_JuanpiAMVs
New member | Level 1

I have the same problem! Using other devices or browsers does not work. The problem is with DropBox

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
4 days ago

Hey myguymo and Patreon_JuanpiAMVs! Thanks for reporting this here. 

Out of curiosity, is this happening for a specific folder on your account (for which you’ve created this shared link)? Have you generated shared links for other folders and you see the same thing?

Have you both tried an incognito window?

Let me know.

  • Patreon_JuanpiAMVs's avatar
    Patreon_JuanpiAMVs
    New member | Level 1
    4 days ago

    Hi Nancy Yes, I have tried incognito mode and using various browsers, also on phone, same problem.
    It happens to me in all folders

  • myguymo's avatar
    myguymo
    New member | Level 1
    3 days ago

    Hey, thanks for the quick message. I've tried creating shared links with all folders and the issue persists on all devices including incognito mode.

    • BenDBX's avatar
      BenDBX
      Icon for Community Manager rankCommunity Manager
      3 days ago

      Hi Everybody

      Thanks for bringing this to our attention. I've flagged this with our engineering team for further investigation and I'll provide an update here when I have more information to share.

      Ben

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