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katie63's avatar
katie63
Explorer | Level 3
17 days ago

My desktop app isn't syncing today.

Dropbox was syncing automatically yesterday. Today, it is not.  I do not see an option to "refresh".  As usual, the help instructions don't work because the options don't exist. https://help.dropb...
Desktop
Sync
upload
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
17 days ago

Hey katie63, let's jump right into this! 

 

Would you mind clarifying your current OS, along with the Dropbox version you're using? 

 

Also, from the Help Center article you provided above, can you check the app's current syncing status, and let me know more? 

 

Keep me posted, and we'll take it from there! 

  • katie63's avatar
    katie63
    Explorer | Level 3
    17 days ago

    Windows 10 Pro

    Dropbox v 210.4.4854

    This does not make sense; from the Help Center article you provided above, can you check the app's current syncing status

     

    Dropbox is still not syncing automatically with my desktop folder

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      17 days ago

      Hey katie63, thanks for the info! 


      Do you see a little Dropbox icon next to your WiFi on your task bar? If so, would you mind hovering your mouse there and letting me know the app's status right now? 


      Also, we have a new stable build out at the moment. Can you update your app, and let me know how it goes? 

      • katie63's avatar
        katie63
        Explorer | Level 3
        17 days ago

        Thanks, but there is no Dropbox icon on the taskbar. 

        Is the Share Build a beta?  Hesitant to download any version with more bugs than I have now. 

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