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Vmanda's avatar
Vmanda
Helpful | Level 5
6 months ago

Move all files and folders from one Dropbox account to another as admin.

We acquired a company that was also using Dropbox and I need to move all the content from that account to our main account and delete that account.  There are only 10 users in the account and as Admi...
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  • Megan's avatar
    Megan
    6 months ago

    Hey Vmanda, I definitely see where you're coming from and I'm going to note everything. 

     

    Our main goal is to listen to your needs because it allows us to fully appreciate how Dropbox fits into and influences your daily routine.

     

    As an alternative, you can also check this Help Center article if you wish to merge the two teams together. Or, you could always call our Support and ask them to assist you while you follow the steps on your end, in order for them to guide you and check what you could do differently. 

     

    I hope this clarifies!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey Vmanda, let's jump right into this! 

 

If I understand the situation correctly, it sounds like you're using a Business team on your end. 

 

What is a little unclear is if the Dropbox account you're talking about is part of your Business team, or not. Is it a separate account or a member of your Business team? Would you mind clarifying? 

 

In regards to shared folders, keep in mind that you'd need to have access to the shared folder's owner, in order to pass ownership to the Dropbox account you wish. 

 

Keep me posted, and we'll take it from there!

Vmanda's avatar
Vmanda
Helpful | Level 5
6 months ago

Hi Megan,

 

We have 2 completely separate Dropbox accounts.  Company A & Company B.  I am admin on both accounts but with different email addresses.  I need to move everything from Company B into Company A Dropbox and give access to shared files to the correct users.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hey Vmanda, in that case you can continue sharing folders between accounts, until everything is transferred from account B to account A. 

     

    Once you do that, you can follow these steps in order to change the permissions of each folder. 

    • Vmanda's avatar
      Vmanda
      Helpful | Level 5
      6 months ago

      Thank you Megan,

       

      When I tried moving the content from Company B to Company A using a Shared Folder, I am unable to add anyone from Company A to that folder.  I get a message that only the owner can add peo[le to the folder.  When I look in Company B, I see that the files are owned by the Team.  I'm not sure how to make myself owner of the files or at least give me the access so I can add users when I move the content to Company A

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Hey Vmanda, are we referring to team folders, or simple shared folders? 

         

        Do you have the option to access the owner's account, and change the ownership and permissions?

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