Forum Discussion

Helpful | Level 5

24 days ago

Make doc scanning better

It has trouble scanning a piece of paper.

bruce c.10
18 days ago
Yeah, I’ve done both. I thought I’d mention the issue for the programmers to magically fix it. 🙂

Thanks, you can close this ticket

Dropbox Staff

Hey bruce c.10, I see, thanks for clarifying!

I believe that in your case you'd need to either zoom, or move your camera closer or change the surface.

In any case, I believe that you should have the option to edit the automatically selected area, once you've taken a picture. Can you check?

Helpful | Level 5

18 days ago

Yeah, I’ve done both. I thought I’d mention the issue for the programmers to magically fix it. 🙂

Thanks, you can close this ticket

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!