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Pc2fire's avatar
Pc2fire
New member | Level 2
4 years ago

Issues with Camera Upload

I’ve been having issues with my Camera Upload feature in my IOS Dropbox App. Usually when I open the app on my iPhone X, Dropbox will start locating the photos that it hasn’t uploaded yet and start u...
Camera uploads
Dropbox Plus
Mobile
Sync
upload
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
Hi JulianH3, thanks for posting on the Community!

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

Keep me updated with any progress!
JulianH3's avatar
JulianH3
Helpful | Level 6
4 years ago
Hi Jay,

I am on a basic account with three connected devices (1x iPhone, 2x Windows). Anyhow I followed your advice and uninstalled, rebooted, reimstalled the app. The camera upload started immediately as expected, but after leaving the app and re-entering, I had the same problem.

Any more suggestions?
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Could you check your camera upload settings to see if background uploading is enabled?

    In the iPhone settings app, does the Dropbox app have Background app refresh enabled?
    • JulianH3's avatar
      JulianH3
      Helpful | Level 6
      4 years ago


      In the camera upload menu I can only find the following settings:
      Back up... -> All photos
      Include videos -> On
      Use cell data to back up -> off
      Safe HEIC photos as -> jpg

      In the iPhone settings background refresh was always active
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Hey JulianH3, sorry to jump in here, but could you try updating the app's version to our most recent one and re-enabling camera uploads if needed too?

        Let us know if this helps!

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