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Forum Discussion
kakshaks
2 years agoExplorer | Level 3
is copy of screen recording held on desktop
Im using Dropbox Capture and recorded something last night that lasted about 45 minutes - when I stopped the recording it went to the Dropbox Capture page on the web and said it was uploading but 24 ...
Mark
Super User II
Open your Dropbox folder and in there should be a folder called 'Capture' with it in 🙂
kakshaks
2 years agoExplorer | Level 3
Thanks for the speedy reply - so looking online at my Dropbox, the capture folder is empty.
.
When I try and look at my dropbox folder on my desktop it gives the attached error message
- kakshaks2 years agoExplorer | Level 3
I now have access to the Dropbox folder on my desktop so tried another capture but hit the same problem - its saying I have 2h recording time available, i screen record for 45 minutes but then fails to upload and cannot find the recording! any help most welcome
- Nancy2 years agoDropbox Staff
Hey kakshaks! Sorry to hear this.
Can you please try to save a short recording instead (that lasts a couple of minutes), and let me know if the same thing happens?
- kakshaks2 years agoExplorer | Level 3
many thanks for the reply - i have a little more information.
i tried a shorter recording and once i stopped the recording, a web browser window is opened and i caught an error message saying 'The media could not be loaded, either because the server or network failed or because the format is not supported.'
it does then seem to upload but unable to play the video as it issues a corrupt file message
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