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Forum Discussion
Image uploads - Suddenly capped at 400?
I work with several hundred image files at once. I’m using my iPad Pro which has plenty of storage. I went to upload 852 image files (something I have done regularly for years using the Dropbox app) ...
Hi all, I'm a mobile product manager. We recently discovered that there was an issue on Apple's end that was causing bulk uploads to hang/never complete. As a mitigation, we capped the uploads to 400 at a time so that users wouldn't encounter this problem.
This is a temporary fix on our end while we work with Apple to get this issue resolved. They've said that this is a non-trivial bug and may take some time to fix on their end, so your patience is greatly appreciated. At this time, we don't have a timeline, but we'll touch base when we do.
Thanks!
Rhut
Megan
Dropbox Staff
Dropbox StaffHi CRLChris & KS1124, thanks for posting here!
As a first step, can you clarify the OS that you're using on your iPad and iPhone, along with the Dropbox version installed on the device?
Also, do you use camera uploads, or manually uploading files by pressing the + button?
If you have a screenshot of the message you get when trying to upload the content to Dropbox, feel free to attach it here.
Keep me posted!
I also have that same message about the 400 photos. I am using an iPhone, version 16.7, Dropbox Plus, and using the + sign in the bottom middle of the screen. Thanks!
- I put a ticket in with them, but no response yet other than “looking into it”.
This is obviously a new “feature” that the developers decided was a good idea for some interesting reason. I can’t imagine what their thought process was. Maybe they thought it was an issue impacting mobile on 4/5G? But then why lock it down for Wi-Fi as well?
Seems like they decided to fix something that wasn’t broken. Maybe they will give us a way to turn it off.Hi all, I'm a mobile product manager. We recently discovered that there was an issue on Apple's end that was causing bulk uploads to hang/never complete. As a mitigation, we capped the uploads to 400 at a time so that users wouldn't encounter this problem.
This is a temporary fix on our end while we work with Apple to get this issue resolved. They've said that this is a non-trivial bug and may take some time to fix on their end, so your patience is greatly appreciated. At this time, we don't have a timeline, but we'll touch base when we do.
Thanks!
Rhut
- Thank you for the rapid response. Is the problem limited to the app or is Safari upload a work around?
