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Forum Discussion

Fearless's avatar
Fearless
Explorer | Level 4
2 years ago

If you don't want to resume a sync how do you remove the file synch pause?

I started to sync files from a hard drive to the dropbox. I decided to store these files elsewhere, so I stopped the sync. The only option to stop the sync was to pause the sync. Now I can't remove that pause. All I can do is resume. How do you cancel a sync altogether?

Sync
  • Megan's avatar
    Megan
    2 years ago

    Hi Fearless, sorry to jump in here! 

     

    Since the original hard drive has been removed, can you try resuming the syncing process? It shouldn't be able to sync these files, since the original path has been removed.

     

    Let me know if you notice a different behavior, and we'll remedy this. 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Fearless, thanks for bringing this to our attention.

     

    Are these files still in the same location as before when you were syncing them, or are they no longer there?

     

    This will help me to assist further!

    • Fearless's avatar
      Fearless
      Explorer | Level 4
      2 years ago

      No longer there. They were on an external hard drive, I removed that hard drive from my computer and transferred the files onto another hard drive. The original hard drive has now had the files that were to be synched removed.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Fearless, sorry to jump in here! 

         

        Since the original hard drive has been removed, can you try resuming the syncing process? It shouldn't be able to sync these files, since the original path has been removed.

         

        Let me know if you notice a different behavior, and we'll remedy this. 

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