We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
eccentricbee
5 months agoHelpful | Level 5
I have embedded .mp files in an image, but they disappear after I upload the file to Dropbox.
I have a powerpoint file with images that have embedded music but when I upload to Dropbox they music is gone.
- 5 months ago
They were. I solved the issue by delivering on a flash drive as it was local. Still cannot understand why uploading to Dropbox stripped out the music.
i was happy to find i could crop the video files there - which downloaded as discreet files still had the music BTW. Thanks for attempted help. At least it’s finished!
eccentricbee
5 months agoHelpful | Level 5
The files I placed in a PowerPoint doc were Painting_Video_MP4 files that ran perfectly on my desktop in the PowerPoint doc but when I uploaded them to Dropbox the mp4 embedded files were gone. The image was there but no music.
- eccentricbee5 months agoHelpful | Level 5
Also I am working on a Mac using PowerPoint and then uploading onto our Dropbox.
- Walter5 months agoDropbox Staff
Are the embedded files also located in your Dropbox folder/account eccentricbee?
- eccentricbee5 months agoHelpful | Level 5
They were. I solved the issue by delivering on a flash drive as it was local. Still cannot understand why uploading to Dropbox stripped out the music.
i was happy to find i could crop the video files there - which downloaded as discreet files still had the music BTW. Thanks for attempted help. At least it’s finished!
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!