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David R.98's avatar
David R.98
Helpful | Level 6
8 years ago

I am having wrong time-stamps on files. Can you help?

The last-saved times for files listed in Dropbox.com are wrong. For example, a file on my computer (Windows 7) says the last save time was 1:51 PM. The version in Dropbox says 12:51 pm on the same date. I suspect that Dropbox is not adhering to Daylight Savings Time. I am in New York State, timezone UTC-5; we are on EDT. In my Dropbox.com settings, the item "Automatically detect timezone (GMT-05:00)" is checked. What is wrong?

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  • David R.98's avatar
    David R.98
    8 years ago

    Hi JaneA, 

     

    It appears to be completely resolved. I didn't change any settings on my computer. Possibly it was due to editing some files that I opened in Dropbox using Word online when I was on my tablet. Maybe the Word servers have different times. But then, I don't know why they didn't sync to my Windows PC with the same times, regardless. Anyway, it seems to be working normally now. Thanks again. 

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago

    Hey David R.98, 

     

    Please accept my apologies for getting back to you in delay, let's look into this matter together! 

     
    As an initial troubleshooting step, please ensure that you're running the latest version of your OS & the Dropbox application on your phone. For your convenience, I’m attaching the links below: 
     

    If you're running the most updated version on both, then you may look at your Camera's settings. Please keep in mind that maybe your camera's time settings aren't registering your local time for your photo and video timestamps. As a result timestamps may be offset from your local time by a few hours. 

     

    Hope this helps you clarify! 

     

    Warm regards, 

    JaneA

    • David R.98's avatar
      David R.98
      Helpful | Level 6
      8 years ago

      That doesn’t address my issue. My files that are synced from my PC (Windows 7) to Dropbox have the wrong times, as noted in my original post. I'm not sure why you thought I was referring to my phone. 

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        8 years ago

        Hey David R.98, 

         

        Please accept my apologies for my misunderstanding, it was my initial impression that maybe you were importing your Camera Uploads using your desktop, so maybe the issue was associated to the photo metadata. 

         

        Because this is an account-specific issue, I'd have to ask you to raise a ticket with our team, since we'll need to investigate a specific example and see how the upload is recorded on our end and what it looks like to you. I'd be glad to follow-up on your request, if you let me know a ticket ID here, so that I look up for your request internally and assign it to a team member. 
         
        Thank you in advance for your cooperation,
        JaneA 

         

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