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Pascale2's avatar
Pascale2
Helpful | Level 5
6 years ago

Folder upload fails on Dropbox.com

Hi, I just started with Dropbox Plus. I tried to upload large folders to Dropbox, which took quite a long time (sometimes about 2 days for some of the folders).  When the uploading was finished, I ...
Dropbox Plus
Error Messages
Sync
upload
Web
  • Chris_J's avatar
    Chris_J
    6 years ago

    There is.  Theres a feature called Selective Sync.   In the settings, you go to Sync tab, and go to Selective Sync.  You select which folder that you WANT to see on your Hard Drive.  The folders that is not picked, the Client will delete from Harddrive but will keep on the cloud.  This sounds like what you want.

    More info here: https://help.dropbox.com/installs-integrations/sync-uploads/selective-sync-overview

Fiona's avatar
Fiona
Icon for Dropbox Staff rankDropbox Staff

Hello Pascale2! 

Thanks for posting to our Community! Welcome!

You were uploading for two days using the Dropbox desktop application. Correct? 

If so, can you get a screenshot of the reports mentioning the files that have not been uploaded for me to investigate please? 

What is the status of Dropbox on your system tray? Hover your mouse over it and let me know if it says "Up to date". 

If you indeed did this from your desktop application, you can drag the folder out and put it back in to see if this syncs the files succesfuly this time. Speed up your syncing following the steps here. 

Let me know if this worked for you or get back to me to troubleshoot. 

Thank you in advance!

Pascale2's avatar
Pascale2
Helpful | Level 5
6 years ago

 

Thanks for your answer Fiona, 

My Dropbox staus is up-to-date. 

Here are the screen shots of my errors messages. 

I uploaded the files via the Upload funtion on the webiste interface. 

Hope this helps finding a solution!

Thanks!

    • Fiona's avatar
      Fiona
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Thank you for the screenshots Pascale2. 

      Adding to Chris_J's response. I see the amount of files you are trying to upload and I wanted to note that Dropbox.com has a size limit for uploads. Files must be 50 GB or smaller for this to work. The desktop would upload them all in one go, but if you want to keep using the website there are a few things you could try: 

      • Upload smaller batches of files.
      • Clear your browsers cache.
      • Restore the browser back to its default settings and disable any browser plugins.
      • Try incognito/ private browsing window :sunglasses:

      Hope this helps. I would love to know you managed to upload your files. 

      Get back to us whenever you get the time to try any of the steps provided. 

      Thanks!

      • Pascale2's avatar
        Pascale2
        Helpful | Level 5
        6 years ago

        Thanks Chris and Fiona for your answers. Uploading from the Dropbox Dekstop actually worked just fine!

        I have another question though: I dragged my files from my Finder to the Dropbox Desktop.  I thought my computer files would be copied to Dropbox. But they disappeared from my Finder to move to Dropbox. 

        I guess that how it should be??? Just checking before I go on...

        Thanks!!

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