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Thomas F.4's avatar
Thomas F.4
New member | Level 2
10 years ago

Files Open as Read-Only?

I am using Dropbox desktop App on my Mac (home) and PC (work). On the Mac (OSX latest version and Office 2011) everything works fine. But on my PC (Windows 7 Pro, Office 2010) files open as Read On...
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  • rabinmoser's avatar
    rabinmoser
    7 years ago
    wrote:
    I don't understand why when I open a file - it asks me at the top if I want to enable editing. Which I DO! so I click on it. But after i have closed the document and reopened it the edits I have made have gone. Does anyone know how you save edits on Dropbox withoutmoving a file/document out of dropbox every time?

    I have the same problem in my smart phone. After I make a change in an excel file, I have to save a copy. Then delete the original. That is the solution I found.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
9 years ago

Does dropbox not participate in this Forum

This is primarily a user supported forum. While a Dropboxer (that's a Dropbox employee) does post once in a while, the majority of the people replying here are users that volunteer their time. If you want an official response from Dropbox, then you need to open a ticket with Support.

Open your ticket here: https://www.dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).

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