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Jmaherot's avatar
Jmaherot
Helpful | Level 5
2 years ago

Files appear as 0 KB in size when scanning to PDF on my iPhone

Hi! Everyday I use my iPhone to scan single page docs (to PDF). They were always able to be previewed. Starting today, I am getting a message that says it can’t be previewed. It is also saying it’s ...
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  • Jay's avatar
    Jay
    2 years ago

    Thanks, we can confirm that the issue was located and resolved by the engineering team.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi everyone, we are currently experiencing issues regarding the document scanner and our team are currently looking into it.

MAPNYNY's avatar
MAPNYNY
Helpful | Level 6
2 years ago

Hi Jay… As I said on my post the issue with PDF scanning went away when I switch to a different account… This different account is a paid account not the free basic account so it might be something connected only to the free basic account

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