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Jmaherot's avatar
Jmaherot
Helpful | Level 5
2 years ago

Files appear as 0 KB in size when scanning to PDF on my iPhone

Hi! Everyday I use my iPhone to scan single page docs (to PDF). They were always able to be previewed. Starting today, I am getting a message that says it can’t be previewed. It is also saying it’s ...
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  • Jay's avatar
    Jay
    2 years ago

    Thanks, we can confirm that the issue was located and resolved by the engineering team.

MAPNYNY's avatar
MAPNYNY
Helpful | Level 6

I use the Dropbox app on my iPhone to scan a document as a PDF… I have done this same procedure many times…..so I am very familiar with the procedure….but suddenly there is an issue.

 

To be specific the issue is that the PDF has 0kb of data and as a result when I try to view it (either on my iphone or on dropbox.com) nothing comes up and I get the following error message: pdf files are supported but something went wrong. Again this is a brand new issue that came out of nowhere. 

 

To troubleshoot…..

 

I used two different iPhones to rule out the iPhone itself being the issue but I had the same issue with both phones

 

I logged into a different dropbox account on my iPhone and everything worked as usual indicating that it might be something specific to that particular account

 

 

Please advise… Thanks

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi everyone, we are currently experiencing issues regarding the document scanner and our team are currently looking into it.

  • MAPNYNY's avatar
    MAPNYNY
    Helpful | Level 6
    2 years ago

    Hi Jay… As I said on my post the issue with PDF scanning went away when I switch to a different account… This different account is a paid account not the free basic account so it might be something connected only to the free basic account

  • MAPNYNY's avatar
    MAPNYNY
    Helpful | Level 6
    2 years ago

    Seems to be fixed now

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