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Forum Discussion

Jmaherot's avatar
Jmaherot
Helpful | Level 5
2 years ago

Files appear as 0 KB in size when scanning to PDF on my iPhone

Hi! Everyday I use my iPhone to scan single page docs (to PDF). They were always able to be previewed. Starting today, I am getting a message that says it can’t be previewed. It is also saying it’s ...
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  • Jay's avatar
    Jay
    2 years ago

    Thanks, we can confirm that the issue was located and resolved by the engineering team.

MetroBrian's avatar
MetroBrian
New member | Level 2

Each time I attempt to scan in a document and upload it as a pdf file it shows as 0Kb and cannot be viewed on my computer.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

As we have a few users with the same experience, could everyone also let me know what OS and Dropbox mobile app version you're running on your device?

  • MetroBrian's avatar
    MetroBrian
    New member | Level 2
    2 years ago

    Currently on Version 354.2 on OS

  • emeraldaj's avatar
    emeraldaj
    Helpful | Level 5
    2 years ago

    Same problem here Jay...I'm on IOS 16.6.1 and just deleted and reinstalled the Dropbox app version 354.2

  • emeraldaj's avatar
    emeraldaj
    Helpful | Level 5
    2 years ago

    Also, .png files work it seems to just be the .pdf files that are having issues...

  • Jmaherot's avatar
    Jmaherot
    Helpful | Level 5
    2 years ago
    Thanks… I am using iOS 16.6.1, and I just updated my mobile Dropbox today.
    Uninstalling the app, restarting device, and reinstalling the app did not fix the issue.

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